No access to the archives?

[William Traynor-KeanParticipant @williamtraynor-kean10217]

I seem to have a problem with being given a new customer ID on renewal, this is not recognized when I try to access the archived editions. Also, in my profile, my subscription expired and does not show the renewal. Any ideas how this can be resolved?

[William Traynor-KeanParticipant @williamtraynor-kean10217]

Site Not iddentifying Customer ID

[Chris EParticipant @chrise]

Follow the link for "Contact Us" above and call customer services on 01507 529529.

Is it really that difficult to work this out?

I am wondering if you realise that you only get archive access with a digital or digital + print subscription. A print only subscription does not give access.

Edited By Chris E on 24/10/2022 16:33:58

[William Traynor-KeanParticipant @williamtraynor-kean10217]

Oddly enough, possibly not because just having an MA and a PSC, I did this morning verify the customer number problem, through the Customer Service team. This means I shall have to telephone them again to solve a problem that in theory has been solved. Sorry, I should have thanked you for your helpful response.

[Chris EParticipant @chrise]

Are you logging in / using the same email address that you registered with when you took out the subscription?

Are you using a 6 digit user number? If less then put 0's in front to make it 6 digits.

 

 

Edited By Chris E on 24/10/2022 16:56:33

[William Traynor-KeanParticipant @williamtraynor-kean10217]

Posted by Chris E on 24/10/2022 16:54:09:

Are you logging in / using the same email address that you registered with when you took out the subscription?

Are you using a 6 digit user number? If less then put 0's in front to make it 6 digits.

Edited By Chris E on 24/10/2022 16:56:33

I have both a digital and hard copy subscription, just spoke again to Morton's who confirm I now have one customer ID which unsurprisingly still will not allow access. I should have added that the settings on this website shows my expired customer ID, I did mention this to the customer service person, but my comment was ignored as she could not see the difference between pocket mags and this site.

[Chris EParticipant @chrise]

You could try posting your problem here:

Help thread

although I am no sure how often it is looked at by the staff.

Oddly I found the customer services team both helpful & knowledgable when I had a problem when the new owners took over. I would try customer services again & hope for someone different!

 

Edited By Chris E on 24/10/2022 17:17:51

[William Traynor-KeanParticipant @williamtraynor-kean10217]

No doubt the team were very helpful and most pleasant, but I was obviously not getting my point over, I will try again when I get back from Riyadh. Thank you for your help.

[Colin BishopModerator @colinbishop34627]

Yes, the information I can see shows your subscription as having expired on 19th August 2022 . I'm sure this can be sorted out by following Chris' link. Otherwise send a personal message to Darren Hendley.

Colin

[Richard SimpsonParticipant @richardsimpson88330]

Posted by Chris E on 24/10/2022 16:13:00:

Is it really that difficult to work this out?

Do we really think that is the sort of response we want to display when someone asks us for assistance? I really don't think that type of comment belongs here as it does not reflect the efforts of the majority of posters who are more than happy to do anything we can to help someone who is simply asking a question.

For that to be included in the answer to a new members first post is quite shameful.

[Ray Wood 3Participant @raywood3]

Hi Richard,

I agree !20% with your last.

Regards Ray

[Chris EParticipant @chrise]

Might I just observe that his post did not in any way suggest that he had contacted Customer Services but rather that he had either not looked for or ignored the big "Contact us" button.

I would also observe that it was not his first post and that his problem was a renewal and not a new subscriber/ modeller.

Thirdly that I did everything that I could to help with his problem in a succession of further posts.

Personally I find your comment naive & shameful but I guess that we are going to have to disagree.

[Richard SimpsonParticipant @richardsimpson88330]

There is no justification for being rude no matter how hard you try.

[Colin BishopModerator @colinbishop34627]

OK folks, that's enough.

Colin

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