Jay

I don't think that ranting on this forum will help your cause much, although you may receive more sympathy on other Internet model boat forums…. Without wishing to imply anything, we only have your version of events to judge them by, but I can tell you that this is far from normal behaviour from any member of Howes' staff, at least in my experience.
Only you can decide what to do next e.g. pursue the matter further with them; walk away and never deal with them again, or just allow for the fact that there may be another reason why John was having a bad day and you were unfortunate to cop for it. They have apologised so I would leave it at that if I were you.

Dave M (No connection with Howes – just a satisfied customer, as they say)

Hello Jay,

I agrea with Dave, if you thought you where misstreated youshould have ask to speak to the owner , and put your case in a polite manner , but you had apology so time to move on.

as for dealings with Howes on line, and direct shoping at warehouse,

all ways had polite service, and value for money, and good after sales ,

so do your research before you buy and shop around , for best deals …

so sorry you had a rough time , but there is plenty of help here ……Larry…

I think we'll leave it there gents. Airing problems between buyers and sellers on Forums rarely achieves anything and it is a matter for the parties concerned to resolve.

Colin