Hi all,
I'm sorry to hear that your plans have gone missing. I monitor the customer services emails everyday, but perhaps yours slipped through the net and for that, I do apologise.
My direct email is [email protected], if you email me there, I can pick it up straight away.
The 0844 number above is unfortunately not in operation anymore. Since around November last year we have been an online only site. I'll look into your order now Michael and PM you on here so that you definitely receive it.
Again, apologies for the delay and any inconvenience caused.
Kind regards
Beth