“At the risk of being controversial or stirring up a hornet's nest, I think you may be too heavily into the technicalities of the subject to take a broad view of the trade – cynical though that view may be.”
I totally agree with you that the customer is not interested in how the electronics work (science) but that they do work (technology). But there in lies the problem. It is the manufacturers themselves that are using technical terms to sell their products because they have little else new to say.
“He wouldn't dream that changing from Brand X to Brand Y might reduce the total movement of his servos because it simply wouldn't occur to him (I doubt if many would even notice)”
My primary interest is in Sail Drum servos for sailing boats and not simple arm servos. My digital servos can be programmed to give 25mm to 400mm sheet travel with total joystick movement. Small variations between receivers make a considerable difference in sheet travel; you only have to look at my Receiver Tests. In this case your comments are incorrect.
If he makes a wrong decision about installation etc then it will hardly be based on the lack of information which causes you such dismay.
Please tell me how you would go about choosing a servo bearing in mind that stall torque is not only irrelevant but incorrect in the 50% of servos I’ve tested.
Speed at no load again is irrelevant as speed drops as soon as you put a load on the motor. These are technical facts you need to be able to choose a servo. It is quite simple to show graphically.
“Cable thickness is quite probably not a factor he would consider anyway.”
Servos are now drawing over one amp so cable capacity is relevant. I do not use the term SWG as it is not metric. I supply 3A universal servo cables because they suit every situation. Hitec male and Futaba female. I stock one product line not four.
“If something goes wrong there's a bloke at the club who understands these things, or another guy on an Internet forum who takes the time to explain what the problem might be – so what's the point?”
This forum has provided me with interesting help only because I asked the questions. But it took me many months to find out what questions to ask.
My article “Before Buying” was written as it was information I needed to be know so I could answer my customer’s questions.
“If I did not know – Many other wouldn’t either”
Let me ask you another simple question. How do you fit a 2.4Ghz antenna?
I built a test rig with six receivers and tried it out last weekend. This week I have been building a completely new one as the results were not as I or others who were watching, expected.
“You say that you wonder whether businesses are breaking the law by giving so little information about what they sell. My reply is also a question; why should they spend time and effort accumulating and publishing technical data which serves only to confuse and thereby turn away the average potential customer? As in most things, ignorance would still appear to be bliss – for the majority anyway”
I cannot comment on the above.
My experience is in Engineering, Industrial Design (Products), Sales & Marketing, teaching Design Technology, Marketing and Customer Service. This includes Consumer Law