Modelboats Dec/Jan

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15 December 2020 at 16:28 #92703
C V E 73
Participant
@cve73
HI I have had this magazine for many years on subscription but this last copy has never arrived. I have spoken to the subscription dept again to day to be told they have no stock of this issue and they are on back order But there is no guarantee a copy will be sent. With this in mind I now have secured a copy from Smiths If the February issue is the same performance then I will have no option but to cancel my subscription

Stan
Advert

15 December 2020 at 16:28 #4701
C V E 73
Participant
@cve73
15 December 2020 at 16:55 #92704
Colin Bishop
Moderator
@colinbishop34627
Stan,

This subject has already been extensively discussed here:

**LINK**

All the issues were sent out and the problem is with the Post Office and not MyTimeMedia.

I have already sent you a private message explaining this on the Model Boat Mayhem Forum. Did you not receive it?

Colin
15 December 2020 at 17:47 #92705
C V E 73
Participant
@cve73
HI Colin thank you for the link. II have made numerous calls to the subscription department to be told many different versions of events. Today I was informed they are logging subscribers who have not received the mag but they will not guarantee you will get a copy. With regards to the royal mail why is then I know members who have had a copy weeks ago. I will if things do not improve with the next issue I may have to think about stopping my subscription and I am sure many others will think the same. People have worked very hard to get this mag to publishers on time It may be a Royal mail problem or a problem at MT but either way people have paid money for something they not received.

Stan
15 December 2020 at 18:07 #92706
Colin Bishop
Moderator
@colinbishop34627
A bit like the many hundreds of pounds I have lost from cancelled holiday deposits then Stan, but perhaps on a smaller scale.

The fact is that people HAVE been receiving their copies over a two week period despite them all being sent out on the same day. I agree it is frustrating. It is not the fault of MTM. The publishers don't print a big stock of spares, it's too expensive, so I agree it is a problem. It may be too expensive to do a print run for a small number of copies in which case the logical thing would be to extend the affected subscriptions for an extra issue but I have no idea whether they will do that or not.

If you are getting mixed messaged from MTM then why not write to them asking for your sub to be extended. Complaining on this Forum won't do any good as the management don't follow the forums and I have no involvement with the commercial side of the business.

Colin
15 December 2020 at 19:02 #92708
C V E 73
Participant
@cve73
We could go round in circles for ever the fact remains there are no spare copies for those whose magazine has not arrived. But if you check out http://www.mags you can buy a Dec /Jan issue so if they have stock why have not been sent to subscribers who a waiting for something that may never arrive. We could go on making excuse all night but nothing will change money taken no goods. Lets hope the next issue will be on time if not we will listen to the same old thing Royal mail failing again
15 December 2020 at 20:01 #92710
Colin Bishop
Moderator
@colinbishop34627
You do rather seem to have it in for MTM Stan. I agree, no point on going round in circles here, write to the man that matters, the MD of MTM and let us all know what response you get.

Venting on here achieves nothing.

Colin
15 December 2020 at 23:08 #92712
Dave Milbourn
Participant
@davemilbourn48782
Colin

It was my birthday on Sunday but I didn't receive my cards. I'm thinking of cancelling all my family and friends…

DM
16 December 2020 at 06:45 #92715
gecon
Participant
@gecon
Happy belated birthday Dave! Sorry you did not get my card. I may have sprayed on too much antibac and it dissolved in the post. Please don't 'cancel us'

George
16 December 2020 at 07:57 #92717
Chris E
Participant
@chrise
Posted by Dave Milbourn on 15/12/2020 23:08:28:

Colin

It was my birthday on Sunday but I didn't receive my cards. I'm thinking of cancelling all my family and friends…

DM

Funny that. I didn't get any post on Sunday either

Same story with the postal delays here. We ordered some bits on the web and they were posted separately, but at the same time from the same place. The first arrived next day & the last (identical size box/packaging/weight took nearly 2 weeks.

We are living in strange times.
16 December 2020 at 08:24 #92718
Ray Wood 3
Participant
@raywood3
Hi All,

Perhaps MTM should consider getting Amazon Prime to deliver the mags ! It's just amazing the delivery times my wife achieves for presents etc she orders online, Happy Christmas folks

Regards Ray
16 December 2020 at 08:41 #92719
Richard Simpson
Moderator
@richardsimpson88330
While we may want to try to be clever by being flippant the fact still remains that MTM have responsibilities that they are not meeting. There are many subscribers who have remained loyally with the magazine for many years and are happy to pay for their magazine up front to guarantee they get their copy every month.

While it may be well known that the Post Office are disgracefully slow at the moment and what may or may not be done about it is not really the point here. I think all of us are experiencing delays of one form or another but completely loosing something is another thing altogether. Again though that really isn't the point here.

What is the point for me is the fact that MTM pare their print runs to the absolute bare minimum possible for the sake of trimming costs to the lowest they can possibly achieve. What this then means is that, if for whatever reason a magazine is not delivered, there is no back up. To be only two weeks after the publishing date and a publisher to be in a position to say that they have no more copies of a periodical clearly demonstrates that the cost cutting has gone too far.

For whatever reason if a subscription based service is not in a position to be able to guarantee that its subscribers will receive what they have paid for then it is a sad fact that they may loose subscribers. Looking for someone else to blame will not change anything and while the Post Office may be the cause of the initial issue MTM have also failed by not having any reserve in place to deal with what any reasonable person would expect to be natural wastage.
16 December 2020 at 09:22 #92722
Colin Bishop
Moderator
@colinbishop34627
I appreciate what you are saying Richard but when the MD asked for my comments about whether it would be feasible to recommence publication one of the factors he mentioned was the need to reduce the print run right down and pare costs wherever possible. The way he put it to me was it was that or not publishing at all. Obviously that was on the assumption that issues posted out would arrive (eventually!). The postal delays are affecting all titles. Obviously there will be a few extra copies printed but if they are used up then it can become problematical. The Editor used to get a supply of spares to send out to contributors or plug gaps like this but that is no longer the case.

No, it isn't a satisfactory situation and MTM may not be responding as well as they should in which case the issue will be better resolved by contacting the people who can actually do something about it rather than sharing woes on here. It isn't my job to chase up MTM senior management as some people both on here and on Mayhem seem to assume.

Colin
16 December 2020 at 09:47 #92724
C V E 73
Participant
@cve73
HI Colin first of all lets be clear I do not have in for MTM over the years I have had excellent service from them. With regards to contacting them this has been done and I have a MTM reference number hopefully I will get a reply. So lets wrap this up lets hope next the issue will be on time we will see

Stan.
16 December 2020 at 09:54 #92725
Colin Bishop
Moderator
@colinbishop34627
OK Stan, yes, let's draw a line under it there and get back to model boating.

Any more posts on the subject will be deleted.

Colin

Edited By Colin Bishop on 20/12/2020 11:32:57
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