Colin no problems done it the " old fashioned way " !!!! I phoned up and spoke to a " human being " , a dyeing thing these days in call centres ,lol, and he sorted it all out for me with no problems so job done now an official subscriber to the best magazine , i my opinion , in the world so i am getting my fave mag every month without crawling on my belly in smiths to get to the mags at the back on the bottom shelf .