Response??

Response??

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4 May 2010 at 21:45 #26671
Torstein eintveit
Participant
@torsteineintveit73484
Hi

Is it normal in Model Boats suport that they do not respond to mail, when they might have made a “mistake”? I feel a bit ignored.

First I sent an e-mail, because I had not received my magazine.
Then I got very quick response and a nice email. ” kc=”problem fixed ” jc=”problem fikset ” closure_uid_yg4m2g=”314″>problem fixed

But then I saw the digital magazine from March (when I ordered the magazine.) That the welcome gift is only for UK.
But the link on http://www.modelboats.co.uk. it says nothing about it (ordered from the link.)
Sent an email and asked if that is the case, but now I get no response.

Some others from other countries that have received the welcome gift? (I’m from Norway.)
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4 May 2010 at 21:45 #8357
Torstein eintveit
Participant
@torsteineintveit73484
5 May 2010 at 09:58 #26682
Colin Bishop
Moderator
@colinbishop34627
Hi Torstein,

I queried this with Customer Services and they have confirmed that the gifts are supposed to be for UK subscribers only. I expect it is something to do with overseas postage costs.

Regards

Colin

Edited By Colin Bishop, Website Editor on 05/05/2010 10:10:43
5 May 2010 at 19:53 #26690
Torstein eintveit
Participant
@torsteineintveit73484
Ok. Thank you for your reply.
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