“Contact us” ?

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“Contact us” ?

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Viewing 15 posts - 1 through 15 (of 15 total)

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31 March 2010 at 00:12 #26190
Seadog
Participant
@seadog
Had a question about the start date of my new subscription plus a minor hitch getting access to the back issues. Sent an email at the rat end of last week to the “contact us” address, and the read receipt came back this morning marked “deleted and unread” ?

Ain’t that a tad rude, mate?
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31 March 2010 at 00:12 #8355
Seadog
Participant
@seadog
Sub Query from Downunder!
31 March 2010 at 09:57 #26197
Colin Bishop
Moderator
@colinbishop34627
Seadog,

That sounds like an automated response due to your email for some reason being classified as spam by the receiving system. I assume you were contacting the subscription ageny direct in which case I suggest you try either the email or telephone contacts given on the left hand side of the contents page in the magazine.

They should be able to sort things out for you.

Colin
1 April 2010 at 00:10 #26212
Seadog
Participant
@seadog
Don’t know about the spam. It was sent directly from the page that comes up when you try to read Digital Issues and it says something like…>if you are an overseas …contact us using this address……. Doesn’t show to me now, because I sorted that particular issue myself. And this is what I got back………………..>

Your message

To: Customer Services

Subject: New Sub.

Sent: Sun, 28 Mar 2010 05:48:54 +0100

was deleted without being read on Tue, 30 Mar 2010 16:59:51 +0100

　

Thank you for your interest in MyHobbyStore. Please visit our website at http://www.myhobbystore.com

……. But.moving on……..After I paid the sub it told me that my first issue would be the June (out in May) one. Whereas…I……in my innocence, thought I was paying for the May one, (out in April)…..do you recommend using the email from the inside of the online issue to try and sort that, or would I be wasting my time?
1 April 2010 at 09:41 #26215
Colin Bishop
Moderator
@colinbishop34627
Sounds odd I agree. Not sure what you mean by ‘online edition’ but it would definitely be worth raising the matter with the customer service contacts given in the magazine itself as these are MyHobbyStore rather than the company which manages the subscriptions. Explain that you are having problems with the subscriptions company.

[email protected]

Tel: 0844 412 2262

Colin
2 April 2010 at 02:38 #26229
Seadog
Participant
@seadog
that was the address that it came back from…..but thank you for the replies.

It’ll sort itself out given time so no worries ….. patience is a virtue an’ all that guff!
2 April 2010 at 15:46 #26240
Colin Bishop
Moderator
@colinbishop34627
Somebody from the USA has reported a similar problem. I have emailed the Subscriptions Manager at MyHobbyStore drawing her attention to this although we may not get a response until after Easter.

Colin
6 April 2010 at 18:58 #26290
Brian Marks
Participant
@brianmarks11513
I must be the other inquiry from the US. I haven’t heard from anyone yet except the CC company who want their $$

Brian
6 April 2010 at 20:56 #26300
Seadog
Participant
@seadog
Hello Brian……. It’s prob an Easter thing as Colin says. I haven’t rec’d a response since the original one from MYHobbyStore, letting me know that they had ripped up my email and chucked it in the round can in the corner! (Slight artistically licenced exaggeration)

I decided to be slightly more proactive and sort the probs myself. Have now got access to the archived copies so can amuse myself untill the June copy arrives in May.

Best wishes from Downunder, ( a sort of sub state of US.)
6 April 2010 at 21:14 #26302
Brian Marks
Participant
@brianmarks11513
Seadog

Good job on being proactive. Being computer challenged I’ll have to sit back and wait. Maybe the round can in the corner will fill up and then they will realize we are out here. Until then, I’ll enjoy the great spring weather here.

Brian
8 April 2010 at 01:49 #26313
Brian Marks
Participant
@brianmarks11513
I received a very nice Email and the subscriber number today, thank you very much. Brian
30 January 2011 at 07:23 #29667
Blake Ellison
Participant
@blakeellison21528
Hello Model Boat enthusiasts,

I live in Phuket, Thailand and my friend has asked me to order something on their behalf. They would like :- ‘Water Jet Propulsion Unit’ (include motor and gear box); Order number 2340; Price EURO 74

The problem is I can not contact a sales person to discuss payment and shipping to Phuket.

Any help will be greatly appreciated.

Blake
28 November 2011 at 15:19 #32568
danny taylor
Participant
@dannytaylor65640
hello i dont know if you can help me but my dad orderd the model boats £50 thing and this was near the start of november and he thinks he might have missed that one but will he be starting in the december issue?
28 November 2011 at 17:17 #32575
Colin Bishop
Moderator
@colinbishop34627
Hi danny,

I can’t help you on here I’m afraid. You need to contact the Subscriptions people:

Email: [email protected]

Tel: 08456 777 807

Regards,

Colin
29 November 2011 at 15:18 #32583
danny taylor
Participant
@dannytaylor65640
ok thankyou very much
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