RTFM

[Dave MilbournParticipant @davemilbourn48782]

[Dave MilbournParticipant @davemilbourn48782]

I'm in touch with Kjye at Component Shop about a unit which was sent back to me by one of their customers "for repair" but, like so many others, was found not to be faulty. I'd like to share this observation of his with you…

"I'd did ask the guy at the time if his battery was charged and he assured me it was. Just goes to show that even when presented with a possible cause some of them will still insist it's a fault with the product.

I strongly believe that we should remove warnings and instructions from everything and watch the world get smarter".

I think I shall print that last sentence out and frame it for my workshop wall.

Dave M

[Colin BishopModerator @colinbishop34627]

Well, the survivors will! But that's probably what you meant Dave.

Colin

[Dodgy Geezer 1Participant @dodgygeezer1]

If I explain something to someone and they don't understand, I usually think that it's my fault for not explaining it to them properly.. but I grant you that some people need an awful lot of explanation.

When this happens, it's usually because they have already made up their mind what the problem is, and consequently don't really think about or accept what you are saying. Here, the lad KNEW it was faulty before sending it back, so obviously it was not a problem with the battery…Those who have a little knowledge are often the greatest problem in this regard…

Edited By Dodgy Geezer on 27/01/2016 12:11:50

[Colin BishopModerator @colinbishop34627]

Well, they do say 'When all else fails – read the instructions'.

Colin

[Dave MilbournParticipant @davemilbourn48782]

Here, the lad KNEW it was faulty before sending it back, so obviously it was not a problem with the battery…

Sorry – I forgot to say that the problem was down to the power supply.

DM

Edited By Dave Milbourn on 27/01/2016 12:37:11

[Dodgy Geezer 1Participant @dodgygeezer1]

Yes – I gathered that from your comment. But the fact that it WAS a problem with the power, and that he had been TOLD that it might be did not get through to him – because before he picked up the phone he KNEW that it was faulty. So he didn't listen to any alternative possibilities… and it just so happened that what he KNEW was wrong…

All I'm saying is that it's very hard to get people to consider other possibilities when they have already made their minds up…

[Dave MilbournParticipant @davemilbourn48782]

DG
We are, as they say, singing from the same hymn sheet after all. O, the stories I could tell you (if you're short on sleep….).

Dave M

[Dodgy Geezer 1Participant @dodgygeezer1]

It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so.

Mark Twain

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