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captainslog08/12/2019 10:36:41
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223 forum posts
103 photos

Just a moan about my postal charges compared to what I purchased. I know, I am always moaning about something, but here it is angry.Ordered 2 blade adaptors for an sip 14" scrollsaw. stated the ones i needed were for pinless blades. came in an A5 padded envelope 4 days later. weight 54g. 2 parts cost £4.82 postage a massive £5.99 royal mail std 1st class delivery. Just checked royal mail prices this could have been sent next day tracked and signed for, wait for it, £4.20. when I opened it they sent the wrong parts, they were the ones that attach to the arms for pinned blades, I wanted the bits that hang off these to hold pinned plades as stated when ordered. Now I have to return these at my cost i expect and if they dont hold these bits in stock I doubt if i will have a full refund.its a total rip off i think, ordered a chainsaw and only paid £9.00 carriageangry where do companies get these rip off postal charges from? bloody angry

keith

Kip Woods08/12/2019 15:00:06
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269 forum posts
35 photos

I would inform them that they have sent the wrong parts, that you want a 'full' refund of your payment & if they want the incorrect parts returning, they need to send a pre paid postage sticker.

Too many rip off artists getting away with over the top postage these days. frown

captainslog10/12/2019 10:34:28
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223 forum posts
103 photos

tried that kip, terms and cond. apperently. I get my £4.48 parts back but £5.99 p+p non refundable. its a service. also I need to pay the p+p to send back myself, non refundable tis a rip off I agree. might keep the parts as spares +call it quits and never deal with them again. problem is they are the main suppliers of spare parts for sip tools even more bloody angry nowangryangry

Bob Wilson10/12/2019 11:02:20
1674 forum posts
181 photos

As far as the law is concerned, if they sent you the wrong item, you should get a full refund including postage. But how to force them is a different matter. No doubt a lot would say take them to small claims court, but in my view that would be too much hassle. However, writing to a newspaper such as the Daily Mail often brings immediate results. Newspapers are often more effective than the law in things like this!laugh

Bob

captainslog10/12/2019 11:24:01
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223 forum posts
103 photos

your right there bob with small claims, had a mega issue with dog groomer.Was only claiming £10 so c.a.b minehead got involved.After many letters/emails fone calls, last letter i sent to groomer was intention to go to go to court and that was 2 mths. in the end she paid the £10 but the cost to me was alot more. I suppose it was the satisfaction of winning my £10 back. people shouldnt have to go through all this. like i explained in the earlier post i made, the postage was mega excessive, 1st class R.M. less than a quid!!!!. live and learn, will keep them as spares i suppose.

keith

Dave Milbourn10/12/2019 11:43:23
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4011 forum posts
282 photos

It's a little like the inflated prices you pay for food and drink when on holiday [or in London....]. Once you realise that everyone's catering charges are OTT then the only choice is whether to eat and drink or not. That said, I did baulk at being charged £3.50 P&P a while ago by a well-known model supplier for a 20p padded envelope and a first class Large Letter stamp. It rather sours one's opinion of an otherwise excellent supplier.

I'd hesitate to involve a daily newspaper in a dispute over a relatively trivial amount but this website looks interesting Resolver

DM

The Long Build10/12/2019 18:23:52
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689 forum posts
270 photos

My take on it , If they have supplied the wrong Item and you have not mis ordered then as far as I am aware they are responsible for the return of the item. They are also responsible at their cost to deliver the correct item. As far as postage goes , I assume you were aware of the postage charges before ordering so I see no issue.

I have had people complain over postage when it was a fraction of the cost and used to show postage as a separate item, so everything includes postage now.

captainslog11/12/2019 17:00:48
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223 forum posts
103 photos

Hi guys, had a bit of a result, 2 parts required no longer available from saw mfctr. saw purchased 18 mths ago!!!! distributor was very helpful. I can keep the 2 parts supplied as spares. not sure if they will be usefull as the saw will most likely pack up before i need to use them. so so £4.48 for the 2 bits + the fact that I wont have to return them( (roughly £2) so I have ended up giving the £4.01 to go towards their xmas party.fair play to the distributors they tried their hardest to find the parts but to no avail. I have spent £1500 on band saw and scroll saw from this company, I doubt I will ever buy another toll from these people again. (a big company) as it seems that my band saw also has very very limited spares available. they seem to be making minor changes inside the machines even though the outsides are the same.

cheers for the comments all

keith

Ray Wood 211/12/2019 20:21:35
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2047 forum posts
720 photos

Hi Keith,

Glad you had a good result, reminded me of buying my Burgess band saw second hand at a club bring and buy 25 years ago for £15 now that's good value 😀

Regards Ray

Brendan Kennedy 203/02/2020 22:05:21
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1 forum posts

Postage is a necessary evil but its made worse when you find out you could have gotten a faster delivery cheaper than you were billedindecision

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